Shopiz – Terms & Conditions

By placing an order with Shopiz, you agree to the following terms and conditions.

1. Order Confirmation

• Orders are confirmed only after full payment is received.
• Once an order is confirmed, it cannot be cancelled, modified, or refunded under any circumstances.

2. Product Type

• All products sold by Shopiz are customized and made to order.
• Due to the nature of customization, returns and refunds are strictly not allowed.

3. Shipping & Delivery

• Estimated delivery time is 8–10 working days from the date of order confirmation.
• Delivery timelines may vary due to courier delays, location, weather conditions, or other unforeseen circumstances.
• Delivery delays do not qualify for cancellation or refund.

4. Replacement Policy

• Replacements are provided only if the product is damaged or incorrect.
• A clear unboxing video without pause or cut is mandatory to raise any complaint.
• Complaints without a valid unboxing video will not be accepted.
• Replacement requests must be raised within 24 hours of delivery.
• Issues reported after 24 hours will not be eligible for replacement.

5. No Returns / No Refunds

• Shopiz does not offer returns or refunds once an order is placed.
• This includes, but is not limited to:
• Change of mind
• Incorrect phone model selection by the customer
• Personal preferences or expectations

6. Customer Responsibility

• Customers must ensure that all details provided are accurate and complete, including:
• Name
• Shipping address
• Phone model
• Contact number
• Camera protection requirement (if any)
• Shopiz is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

7. Camera Protection Requirement

• If a specific camera protection type is required, it must be clearly mentioned in the Order Notes section at the time of placing the order.
• If no camera protection preference is mentioned, Shopiz will proceed with the available stock and provide the default or pre-fixed camera protection type.
• Requests for changes after order confirmation will not be accepted.

8. Color & Design Disclaimer

• Slight variations in color, print, or finish may occur due to lighting conditions, screen resolution differences, or manufacturing processes.
• Such variations are not considered defects and do not qualify for replacement or refund.

9. Contact & Support

• For any queries or support, customers may contact Shopiz through our official support channels.
• Our team will respond within working hours.

10. Acceptance of Terms

• Placing an order with Shopiz confirms that you have read, understood, and agreed to all the above terms and conditions.